I’m having issues scanning in a package

  • If you’re having difficulty scanning a package, it could be for a number of reasons. The most common reason is that the barcode was scanned in by the pharmacy incorrectly.
  • To fix this, type in the barcode manually by pressing the gray bar that appears at the bottom of the barcode verification screen.
  • Another reason it could fail is because of multiple barcodes. In this case, cover up the additional barcodes/qr codes and scan again. If that fails, you can attempt to enter it manually.
  • If all that fails, use our ScanFix tool. Make sure you type in the Job ID correctly both times or it will not work!